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The Clinic Supervisor will be responsible for overseeing day-to-day operations of the health centers for the efficient coordination, management of workflow, and safe provision of quality patient care. This position will also support the medical providers and oversee the implementation of existing/new services under the direction of the Director of Patient Services. The Clinic Supervisor will be responsible for the supervision of back office staff and will be required to oversee hiring, training and disciplinary actions as needed.

CLINIC SUPERVISOR ASSIGNMENT SUMMARY:

Under the guidance of the Clinic Director, the Clinic Supervisor oversees daily non-clinical activities in the front office. This includes supporting staff, coordinating patient services, and helping maintain a welcoming and organized clinic environment.

BENEFITS:

100% employer-sponsored medical, dental, and vision benefits.
Paid time off/vacation.
Paid holidays.
Paid sick time.
403(b) vested retirement plan.
403(b) matching.

CLINIC SUPERVISOR MINIMUM QUALIFICATIONS:

Training and Experience:

Current Medical Assistant Certification or Diploma or Current LVN license.
A minimum of 2+ years of leadership/supervisory experience.
Applied knowledge of ADA procedures and codes.
Experience supporting or supervising front office staff preferred.
Experience working with physicians and providers in the primary healthcare system, dentists, mental health providers, and with community-based organizations and clinics.
Experience working with multiple benefits coverage programs, including private insurance and government programs.
Bilingual English/Spanish or English/Korean preferred.

Knowledge of:

Advance computer skills including the Microsoft Office suite.
Clinic/health care operations management.
HIV disease, and other health disparities and comorbidities.
HIPAA and OSHA guidelines.
Quality management and performance improvement.
eClinicalWorks or similar electronic health record system.
Managed care eligibility and authorization process.
Public health outcome management methodologies.
Medical terminology; current ICD and CPT coding.
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred).

Ability to:

Participate as an effective member of a large service-providing agency.
Attend meetings, trainings, and events, both internally and externally, as part of process improvements and self-development.
Maintain strictest confidentiality of clients.
Communicate effectively with clients, patients, staff, peers, and superiors.
Operate standard office equipment.
Demonstrate excellent written and verbal communication skills.
Perform word processing and data entry tasks.
Meet assigned deadlines.
Complete assigned tasks with minimal supervision.

CLINIC SUPERVISOR ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Responsible for supporting that health center is in compliance with established performance metrics.
Takes a leadership role in the management of back office workflow to ensure efficiency and effectiveness.
Acts as a role model in providing care.
Ensures that all back-office staff performs in compliance with organizational policies related to PCMH clinical and administrative guidelines.
Participates in all QI/QA projects, activities, and initiatives. Recommends areas of improvement.
Collaborates with onsite leadership to provide front-line support in addressing immediate patient needs and/or complaints.
Mitigates, manages and communicates all significant clinical findings to providers as needed.
Responsible for hiring, counseling, evaluating and terminating Medical Assistants.
Leads ongoing training and review of MAs from orientation to regular updates of EHR, documentation, procedures, protocols, MA skills & performance abilities using designated evaluation tools.
Assists providers and MAs in examination/procedure rooms, as needed.
Assesses workflow of back office MA staff and schedules accordingly, covering absences, illnesses, and breaks.
Provides feedback and observations to Management for corrective actions, as needed.
Assist with coaching and performance feedback for front office staff, escalating concerns to Clinic Director as needed.
Conduct informal check-ins with team members to reinforce expectations and identify training needs.
Review and submit timekeeping records for assigned staff using ADP, ensuring accuracy and timeliness.
Help ensure proper clinic opening and closing procedures are followed by designated staff.
Other duties as assigned.

CLINIC SUPERVISOR BILLING & FINANCE DUTIES:

Coordinate and maintain an accurate account of all monies received and spent by clinic in conjunction with the Accounting department:
Batch reconciliation for payments received.
Resolve billing inquiries/discrepancies with the Billing department.
Check requests with Accounts Payable.
Act as Petty Cash Custodian.
Collaborate with the Billing and Enrollment department to identify action plans and develop staff training to address billing errors resulted from registration activities.
Perform regular chart audits to ensure registration and scheduling processes are completed accurately according to clinic policies and protocols.

CLINIC SUPERVISOR SAFETY AND SECURITY:

Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep staff, patients, clinic assets, and data safe and secure.
Enforce safety standards and regulations (e.g. OSHA, fire safety, ADA) and work closely with security personnel and safety teams.
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the clinic.
Assist with emergency management and preparedness plans and tasks.
Assist with grant-funded and managed care organization facility and medical record audits.
Other duties may be assigned to meet business needs.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a company provided computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. The position requires occasional travel to attend on- and off-site meetings.

Kheir Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Please note that this job description is subject to change to meet the needs of Kheir Clinic.

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